Escalations: MRLSDfeedback@msd.com
Country | Toll Free # |
---|---|
United States | 1-844-967 4357 |
Argentina | 0800 333 0736 |
Brazil | 0800-891-8846 |
Canada | 1-800-793-2880 |
Chile | 800395035 |
Colombia | 01-800-518-1631 |
Costa Rica | 0800-011-1193 |
Dominican Republic | 844-350-4292 |
Ecuador (Andinatel) | 1-999-119 + 877-425-6993 |
Ecuador (Pacifictel) | 1-800-225-528 + 877-425-6993 |
Ecuador (Pacifictel Spanish) | 1-800-999-119 + 877-425-6993 |
El Salvador | 800-1785, 877-440-2066 |
El Salvador* | +503-211-33818 |
Honduras | 800-0123 + 877-528-1605 |
Mexico | 0018-001-233-328 |
Peru | 080-054-623 |
Puerto Rico | 18667880567 |
Language | Support Hours |
---|---|
English | 24x7x365 |
Spanish | 3am -8pm ET |
Country | Toll Free # |
---|---|
Austria | 0800-293-770 |
Belgium | 0800-81058 |
Bulgaria | 00-800-116-4417 |
Croatia | 0800-222-547 |
Czech Republic | 800-700-427 |
Denmark | 806-050-08 |
Estonia | 8000044493 |
Finland | 0800-98904 |
France | (0)805-540-501 |
Germany | 0800-589-1608 |
Greece | 00-800-441-47466 |
Hungary | 06-809-83800 |
Ireland | 1-800-995-050 |
Israel | 1-809-448-379 |
Italy | 800-928-378 |
Latvia | 8000-2810 |
Lithuania | 880-030-573 |
Malta | 80062186 |
Moldova | 080061416 |
Netherlands | 0800-020-1448 |
Norway | 800-30-597 |
Poland | 800-702-113 |
Portugal | 800-844-765 |
Romania | 0800-896-826 |
Turkey | 00800448825930 |
Russia | 8-10-800-238-01044 |
Slovakia | 0800005152 |
Saudi Arabia |
8008444270 |
Serbia |
0800190224 |
Slovenia | 0800 80793 |
South Africa | 0800-981-389 |
Spain | 900-812-648 |
Sweden | 020-160-5643 |
Switzerland | 0800-561-930 |
Ukraine | 8779279330 |
United Arab Emirates |
80004440135 |
United Kingdom | 0800-028-4882 |
Language | Support Hours |
---|---|
English | 24x7x365 |
French | 9am - 2am CEST |
German | 9am - 5pm CEST |
Spanish | 9am - 2am CEST |
Country | Toll Free # |
---|---|
Australia |
1-800-052-381 |
China (Netcom) |
10800-744-0489 10800-440-0472 400-881-1293 |
Hong Kong |
307-14-773 |
India |
000-800-440-1806 |
Japan |
012-098-3580 |
Malaysia |
1-800-88-1509 |
New Zealand |
050-893-0977 |
Philippines |
1-800-144-10359 |
Singapore |
800-448-1669 |
South Korea |
080-440-0880 |
Taiwan |
080-909-0297 |
Thailand |
001-800-441-0254 |
Language | Support Hours |
---|---|
English | 24x7x365 |
Japanese | 9am - 8pm JST |
Mandarin | 9am - 5pm CST |
Korean | 9am - 5pm KST |
MRL Service Desk: Provides support for all Research and Development applications (e.g. InForm, MARRS, SPECTRUM, CLMS, ChemCart, ELN) for MRL users, including external partners and Hardware support for CRA’s in the United States.
Global Help Desk:
Provides support for hardware (e.g. laptops, desktops) and core business applications (e.g. Outlook, Communicator, SAP) across all division
Phone, for United States users: 1-800-793-2880
Follow the MRL Service Desk prompts to accurately address your needs (language, user type, issue)
Note: In the rest of the Americas, as well as in EMEA and Asia Pacific,
the MRL Service Desk has separate local toll free numbers.
Alternately, can be reached using the help #:
When dialing 866-637-2543 or 908-423-HELP, selecting option 1, then option 2 will direct you to the MRL Service Desk.
You will then be presented with MRL SD prompts
Language | Support Hours |
---|---|
English | 24x7 |
365 days a year, including holidays. |