Escalations: MRLSDfeedback@msd.com
| Country | Toll Free # |
|---|---|
| United States | 1-844-967 4357 |
| Argentina | 0800 333 0736 |
| Brazil | 0800-891-8846 |
| Canada | 1-800-793-2880 |
| Chile | 800395035 |
| Colombia | 01-800-518-1631 |
| Costa Rica | 0800-011-1193 |
| Dominican Republic | 844-350-4292 |
| Ecuador (Andinatel) | 1-999-119 + 877-425-6993 |
| Ecuador (Pacifictel) | 1-800-225-528 + 877-425-6993 |
| Ecuador (Pacifictel Spanish) | 1-800-999-119 + 877-425-6993 |
| El Salvador | 800-1785, 877-440-2066 |
| El Salvador* | +503-211-33818 |
| Honduras | 800-0123 + 877-528-1605 |
| Mexico | 0018-001-233-328 |
| Peru | 080-054-623 |
| Puerto Rico | 18667880567 |
| Language | Support Hours |
|---|---|
| English | 24x7x365 |
| Spanish | 3am -8pm ET |
| Country | Toll Free # |
|---|---|
| Austria | 0800-293-770 |
| Belgium | 0800-81058 |
| Bulgaria | 00-800-116-4417 |
| Croatia | 0800-222-547 |
| Czech Republic | 800-700-427 |
| Denmark | 806-050-08 |
| Estonia | 8000044493 |
| Finland | 0800-98904 |
| France | (0)805-540-501 |
| Germany | 0800-589-1608 |
| Greece | 00-800-441-47466 |
| Hungary | 06-809-83800 |
| Ireland | 1-800-995-050 |
| Israel | 1-809-448-379 |
| Italy | 800-928-378 |
| Latvia | 8000-2810 |
| Lithuania | 880-030-573 |
| Malta | 80062186 |
| Moldova | 080061416 |
| Netherlands | 0800-020-1448 |
| Norway | 800-30-597 |
| Poland | 800-702-113 |
| Portugal | 800-844-765 |
| Romania | 0800-896-826 |
| Turkey | 00800448825930 |
| Russia | 8-10-800-238-01044 |
| Slovakia | 0800005152 |
|
Saudi Arabia |
8008444270 |
|
Serbia |
0800190224 |
| Slovenia | 0800 80793 |
| South Africa | 0800-981-389 |
| Spain | 900-812-648 |
| Sweden | 020-160-5643 |
| Switzerland | 0800-561-930 |
| Ukraine | 8779279330 |
| United Arab Emirates |
80004440135 |
| United Kingdom | 0800-028-4882 |
| Language | Support Hours |
|---|---|
| English | 24x7x365 |
| French | 9am - 2am CEST |
| German | 9am - 5pm CEST |
| Spanish | 9am - 2am CEST |
| Country | Toll Free # |
|---|---|
|
Australia |
1-800-052-381 |
|
China (Netcom) |
10800-744-0489 400-8100-675 (400-8100-MRL) 400-881-1293 |
|
Hong Kong |
307-14-773 |
|
India |
000-800-440-1806 |
|
Japan |
012-098-3580 |
|
Malaysia |
1-800-88-1509 |
|
New Zealand |
050-893-0977 |
|
Philippines |
1-800-144-10359 |
|
Singapore |
800-448-1669 |
|
South Korea |
080-440-0880 |
|
Taiwan |
080-909-0297 |
|
Thailand |
001-800-441-0254 |
| Language | Support Hours |
|---|---|
| English | 24x7x365 |
| Japanese | 9am - 8pm JST |
| Mandarin | 9am - 5pm CST |
| Korean | 9am - 5pm KST |
| Language | Support Hours |
|---|---|
| English | 24x7 (365 days a year, including holidays.) |
Housekeeping Rules for accounts
Please note that Company-required governance requires that users with > 90 days inactivity are subject to housekeeping user access removal procedures.
| Housekeeping Rule | Action | Notes |
|
User doesn’t complete first time login within 90 days. |
Deactivate SAM Account |
EngageZone and Aspera users who remain inactive for greater than 90 days will have their access revoked to align with company lifecycle management and good financial stewardship. |
|
Active User does not log into SAM for 90 days. |
Suspend Account |
Emails will be sent to user prior to suspension |
|
Active user does not access Application after 90 days |
Suspend user's access to Application |
Emails will be sent to user prior to suspension |
|
If User is suspended from Application for 90 days |
Delete user's access to Application |